Thank you for using SciOne LabOps SG (“this App”). This App is developed and operated by SciOne Corp. (“we” or “the Company”). We take your privacy and personal information protection very seriously and will comply with relevant requirements, including but not limited to the Google Play privacy policy and applicable laws and regulations. This policy describes how we collect, use, store, and protect your information, as well as the rights you enjoy.
1. Information We Collect
Account and Organization Information
Account Creation: This App does not provide a self-registration function. Your organization’s administrator will create an account for you on the SciOne Platform using your email address or phone number. A random initial password will be generated and sent to you via email or SMS.
Personal Information: When you log in to this App using your email address or phone number, we will collect this information to identify your account. This information is only used for login verification, account management, and other necessary services.
Organization and Department Information: After you log in, the App will assign you the appropriate permissions based on your organization and department roles set up in the SciOne Platform.
Hardware Terminal Information
When you use this App to configure networks or view information for hardware terminals such as SciBox or SciSocket, we collect and store necessary information from these devices (e.g., device IDs, network configurations, operating status, alert records, etc.).
Logs and Usage Data
To ensure this App operates correctly and to improve service quality, we may collect certain necessary system logs (e.g., operation records, timestamps, error logs) to help us troubleshoot issues and maintain system security.
Note: We do not collect personal information unrelated to the core functions of this App. We also do not use any third-party services to collect or process your data.
2. How We Use Your Information
Account and Device Management
Your login account for this App is created by your organization’s administrator on the SciOne Platform. We use your provided email address or phone number, along with the randomly generated initial password, to verify your identity and provide account management services.
After logging in, you can configure networks for hardware terminals (e.g., SciBox, SciSocket), view data uploaded by the devices, set up alert rules, and handle alert events.
Data Viewing and Alert Configuration
You can view data uploaded by terminal devices in this App, configure alert rules, or manage alert events.
We strictly control data access according to your organization and department roles, ensuring only authorized personnel can view or operate the relevant data.
Product Security and Optimization
We may use the collected system logs and usage data to monitor the stability of this App, identify potential issues, and continuously improve the product experience.
We may also use this log information to optimize network configuration processes, providing you with more secure and stable services.
Important: We will not use the above information for purposes beyond those described in this Privacy Policy, nor will we share your information with any third party.
3. Data Storage and Security
Storage Location
Your data is stored on Amazon Web Services (AWS) cloud servers.
Different organizations and departments have their data strictly isolated in the cloud to prevent cross-access or unauthorized access.
Security Measures
We implement various security measures, including but not limited to encrypted transmission (e.g., HTTPS/SSL), access controls, and log audits, to protect data from unauthorized access, disclosure, or tampering.
We conduct regular security audits and vulnerability checks to safeguard your information.
Data Retention Period
We retain data for the shortest period necessary to fulfill the purposes described in this Privacy Policy. If required by law or to resolve disputes, we will retain the data only within the necessary scope.
4. No Data Sharing with Third Parties
This App does not use any third-party services.
We will not share or sell your information to any third party. If a future business need arises that requires data sharing, we will update this Privacy Policy and obtain your explicit consent before handling any related information.
5. Your Rights
Access, Modification, and Deletion
You may view certain information related to you through this App, such as device operation data and alert information.
If you need to modify or delete personal information (including but not limited to changing your password), you must log in to the SciOne Platform using your own account and password to perform these actions.
If deleting information causes some or all functions of this App to become unavailable, the system will alert you before you proceed.
Withdrawal of Authorization
If we need to obtain device permissions (such as camera, storage, network) for certain functions, we will explain the purpose in advance and obtain your consent. You may also revoke these permissions at any time through your device’s settings, but this may affect the relevant functions of the App.
Account Deletion
Account deletion can only be done by your organization’s administrator on the SciOne Platform. You cannot independently delete your account through this App.
After your account is deleted by the administrator, we will delete or anonymize your personal information (unless otherwise required by law or regulations).
6. Governing Law and Protection of Minors
Governing Law: This Privacy Policy is governed by applicable laws and regulations.
Protection of Minors: Our App is intended for enterprise and professional users, not minors. We do not knowingly collect personal information from minors. If you are a minor or the guardian of a minor and discover that this App has inadvertently collected a minor’s information, please contact us immediately, and we will promptly delete such data.
7. Updates to This Privacy Policy
To adapt to business growth and changes in applicable laws and regulatory requirements, we may update this Privacy Policy from time to time. The updated policy will be published through this App or other appropriate channels. If the changes significantly affect your rights, we will seek your explicit consent before collecting and using relevant information.
Please review this policy periodically to stay informed about the latest version.
8. How to Contact Us
If you have any questions, comments, or suggestions regarding this Privacy Policy, or if you need to exercise your privacy rights, please contact us via:
Company Name: SciOne Corp.
Contact Email: contact@scione.ai
We will respond to your request as soon as possible.
Note: The email address contact@scione.ai is only for questions or feedback related to this Privacy Policy. If you encounter any issues while using this App, please contact your organization’s administrator directly.
By using SciOne LabOps SG, you acknowledge that you have fully understood and agree to all the provisions of this Privacy Policy. If you do not agree with any of the terms, please stop using this App and promptly contact your organization’s administrator or contact us.
Thank you for your trust and support! If you have any questions or requests, please feel free to reach out to us or your organization’s administrator.